Our refund, exchange and returns policy lasts ten (10) days. If ten (10) days have passed since your purchase, we can’t offer you a refund or exchange.
All sales are final. Only exchanges are offered if not fully satisfied with your purchase. No refunds are offered.
To be eligible for an exchange, your item must be undamaged and unsolid and in a similar condition that you received. It must also be in the original packaging and returned within ten (10) days.
Additional non-returnable items:
- Gift cards or certificates
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same thing, send us an email at [email protected] and send your item to:
Althea Couture
21928 143rd
Apt 1
Springfield Gardens, New York 11413-3128
Once the returned item is received a notification will be sent to you and a follow-up on details for the product to be exchanged.
If the item was returned successfully and you are yet to receive details or notifications of your new product being shipped. Contact us via email at: [email protected]
To return your product, you should mail your product to:
Althea Couture
21928 143rd
Apt 1
Springfield Gardens, New York 11413-3128
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to exchanges, refunds and returns.
